Y20 Privacy Policy – How We Protect Your Information
Your privacy is y20's priority. This document clearly explains what information we collect, how it is used, and the rights you hold as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy is subject to amendment from time to time.
Information We Collect from You
When you register and use the y20 platform, we collect several categories of information to ensure our services run smoothly and securely. The following are the types of information collected:
Account Information: Your full name, date of birth, email address, phone number, and encrypted password as provided during registration. This information is required to verify your identity and manage your account securely.
Payment Information: Transaction details in MYR, payment methods used such as online banking or local digital wallets, and deposit and withdrawal history. We do not store full card numbers — only the transaction information required for audit purposes.
Device & Browser Information: IP address, browser type, operating system, screen resolution, and other technical data automatically transmitted by your device when accessing the platform. This information is used to detect suspicious activity and optimise the user experience.
Usage Data: Login records, pages visited, time spent in each section of the platform, bets placed, and interactions with platform features. This data helps us understand how users engage with y20 and improve the overall experience.
How Your Information Is Used
Y20 uses collected information solely for legitimate purposes necessary to operate the platform. We will not use your data for any other purpose without your consent. The following are the primary purposes for which your data is used:
- Verifies your identity and prevents fraud during registration and login.
- Processing deposit and withdrawal transactions in MYR securely.
- Sending important notifications regarding your account, transactions, and platform updates.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Providing effective customer support whenever you reach out to us.
- Analysing usage patterns to improve platform features and interface.
- Detects and prevents fraudulent activity, money laundering, or misuse of the platform.
- Sending promotional information if you have opted in to receive it.
Cookies & Session Tracking
The y20 platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small text files stored on your device when you visit our website.
Essential Cookies: Required for the platform to function properly, including maintaining your login session, remembering language preferences, and securing transactions. These cookies cannot be disabled without affecting core platform functionality.
Performance Cookies: Collecting information on how you use the platform — which pages are visited most frequently and whether you encounter any error messages. All such information is collected in aggregate and anonymised form.
Functional Cookies: Allows the platform to remember your preferences — such as your username and display settings — to deliver a more personalised experience.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in and use certain features on y20.
Data Storage, Security & Sharing
Data Retention: All user information is stored on secure servers using industry-standard AES-256 encryption. Data is retained for as long as your account remains active, and for any period required by Malaysian law following account closure. We use SSL/TLS protocols to protect all communications between your device and y20's servers.
Data Security: y20 implements multiple layers of security including optional two-factor authentication, 24-hour account activity monitoring, and an automated fraud detection system. Our security team continuously monitors the platform to identify any threats or suspicious activity.
Third-Party Sharing: y20 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share necessary information with:
- Trusted payment service providers for processing your MYR transactions securely.
- Malaysian law enforcement authorities where required by law or court order.
- Technical service providers bound by strict confidentiality agreements.
All third parties involved are required to uphold data protection standards equivalent to those we practise at y20.
Your Rights as a y20 User
You have the right to request a copy of all personal information we hold about you at any time. Such requests will be processed within 14 business days.
If any information we hold is inaccurate or outdated, you have the right to request a correction. You may update basic information directly through your account settings.
You may request the deletion of your account and personal data. We will remove the information within 30 days, except for data that must be retained for legal or financial audit purposes.
Policy Updates & How to Contact Us
Y20 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Users will be notified of any material amendments via an in-platform notice or email at least 14 days before the changes take effect.
Your continued use of the y20 platform after any amendments take effect will be taken as your acceptance of the updated policy. We encourage you to review this page periodically to stay informed on how we handle your information.
For any questions about this Privacy Policy, to exercise your rights, or to report a privacy concern, please reach out to our team at [email protected]. You can also visit our y20 FAQ page for more information on account security and data privacy.
Your Privacy Protected, Your Gaming Experience Preserved
Register for a y20 account with confidence — your data is protected and your privacy is respected every step of the way. Enjoy a safe Sports Betting and entertainment experience in Malaysia.