Y20 Responsible Gaming – Play Safe and Stay Balanced
At y20, we believe online entertainment should be fun without getting in the way of your daily life. This page is here to help you play smart, recognise the warning signs, and make use of the self-control tools we provide.
If you feel gaming has been affecting you negatively, please reach out to our support team or seek professional help.
y20's Commitment to Responsible Gaming
Y20 takes its social responsibility seriously. We believe an online entertainment platform should be a safe place to have fun — not a source of stress or financial hardship. That's why we invest in tools, policies, and resources that help users stay in control of their gaming experience.
Responsible gaming at y20 means we always put user wellbeing first. We do not encourage users to spend beyond their means, and we provide tools that make it easy to take a break or set boundaries whenever needed.
Every y20 user deserves to enjoy the platform in a healthy and responsible way. This policy is part of our commitment to the Malaysian user community we serve every day.
Recognise the Signs of Risky Behaviour
Gaming can become a problem when it starts taking over your life. Here are some warning signs to watch for in yourself or someone you care about:
Using money meant for essentials — such as rent or food — to gamble, or borrowing money to keep playing.
Spending hours playing without realising it, and missing work, family, or social commitments.
Continuing to play in an attempt to win back money that's already been lost, even as the losses keep growing.
Feeling anxious, irritable, or stressed when you can't play, or using gaming as an escape from problems.
Withdrawing from family and friends, or hiding gaming habits from those close to you.
Gaming begins to interfere with focus, productivity, and performance in your professional or academic life.
Self-Control Tools Provided by y20
Y20 offers several self-control features that you can activate at any time through your account settings. These tools are designed to give you full control over your gaming experience:
Set a daily, weekly, or monthly deposit limit in MYR (RM). Once a limit is in place, the system will automatically block any deposits that exceed that amount.
Set a time limit for your gaming sessions. The platform will send you a reminder as you approach your limit and will automatically end the session once it is reached.
Step away from the platform for a period of your choosing — anywhere from a few days to several weeks. Your account will be temporarily locked for the duration.
If you feel you need a longer break, you can apply for a self-exclusion that will block access to your account for an extended period until you're ready to return.
Tips for Setting Effective Time and Budget Limits
Setting realistic limits before you start playing is the best way to keep things enjoyable. Here's a practical guide for y20 users in Malaysia:
- Set your monthly entertainment budget — Decide how much MYR (RM) you're comfortable spending on entertainment each month, and treat that as your hard cap. Never dip into money set aside for essentials.
- Set a reasonable time limit — Try to keep sessions to one to two hours a day. Take short breaks every 30 minutes to stay focused and avoid impulsive decisions.
- Don't play when you're in an emotional state — Avoid playing when you're feeling down, stressed, or angry. An unstable emotional state can lead to poor financial decisions.
- Treat gaming as entertainment, not income — Winnings are a bonus, not a guarantee. Don't rely on gaming outcomes to pay bills or cover daily expenses.
- Stop when you reach your limit — Once you hit the limit you've set, stop completely for the day. Self-discipline is the key to a sustainable and enjoyable experience.
- Review your activity history — y20 keeps a full history of your transactions and activity, available anytime so you can monitor your spending patterns and play time.
Protection of Minors
Y20 has a strict zero-tolerance policy on platform use by anyone under 18. This is not merely a legal requirement — it is our moral responsibility to protect young people from the potential harms of gambling.
During registration, y20 runs a rigorous age verification process. Any account suspected of being used by a minor will be suspended immediately while an investigation is carried out. If confirmed, the account will be permanently closed and all funds returned to the rightful owner through the appropriate channels.
A guide for parents and guardians: If you share a device with children or teenagers, we strongly encourage you to use parental control software and ensure your y20 login credentials are kept secure and out of their reach. Always log out completely when you're done using the platform.
If you suspect someone under 18 has registered for or is using a y20 account, please contact us immediately at [email protected] so we can take prompt action.
Maintaining Life Balance and Seeking Help
Online gaming should be one of many ways to unwind and have fun — not the main activity that takes over your life. Balance between entertainment, work, family, and health is the foundation of a good quality of life.
We encourage all y20 users to keep up with social activities, hobbies, and physical exercise as part of their daily routine. If you find yourself thinking about gaming more than anything else, or if someone close to you has raised concerns, that's a signal you may benefit from additional support.
Professional help is always available. You don't have to face this alone. If you or someone you know needs help with problem gambling, please reach out to a qualified mental health professional or counsellor in Malaysia. Early support is the key to effective recovery.
The y20 support team is also on hand to help you activate self-control tools, manage account limits, or find out more about self-exclusion. You can reach us at [email protected] or visit FAQ page for further guidance. Remember, asking for help is a sign of strength, not weakness.
Take Care of Yourself, Enjoy Entertainment in Moderation
Y20 is here to help you play responsibly. If you have questions about our self-control tools or want to learn more about the platform, reach out to us or check our FAQ page.